POLICIES - STRICTLY ENFORCED.

Booking and Cancellation Policy

BOOKING AND CANCELLATION POLICIES

Non-Refundable Deposit: A $100 non-refundable deposit is required to book and hold a new appointment as well as an annual appointment and a $50 non-refundable deposit is required to book and hold a 6-8 week or 9-12 week touch-up appointment. It’s deducted from the total payment. It is valid for 6 months, and transferable twice within that 6 months time frame with a minimum of 72 hours' notice before the scheduled appointment for each transfer.

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After a request for an appointment is received, the client will be contacted to collect the deposit. The deposit is required at maximum 48 hours after contacting the client. After that, request will be cancelled.

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72-Hour Reschedule Policy: This strictly enforced policy means that 72-hours prior to the scheduled appointment the existing deposit becomes void and non-transferable to a new appointment date. A new deposit will be required to rebook.

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No Show Policy / Same-Day Cancellation: Clients who do not show up for an appointment, or cancel the same day, will be automatically charged the remaining amount for a total of the service cost with the card on file. A new booking fee will be required to rebook. For complimentary services, the complimentary session becomes void and there will be a charge to re-book. 

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For scenarios where there is no card on file, clients who do not show up for an appointment, or cancel the same day, will forfeit the deposit. A new deposit + the full cost of the service will be required to rebook, all of which will be non-refundable. Clients who do not show up for the rebooked appointment, or cancel the same day, will forfeit the full service cost that was prepaid. The same rebooking rule will apply to this client.

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This policy applies to all cancellations and rescheduling regardless of reason, including illness, unforeseen circumstances, weather, and road conditions. ​

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Late Policy: Arriving more than 15 minutes late will result in the appointment being cancelled. The booking fee forfeited and a new booking fee will be required to rebook. We can be very lenient as life happens, just inform us of any foreseeable lateness and we will accomodate accordingly if we are able to.

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Appointment Timing & Potential Delays: We strive to start every appointment on time and value your schedule as much as our own. However, as a skin-focused service (permanent makeup procedures like brows, lips, areola, etc.), each client's session can vary in length beyond initial estimates. Just like appointments with a doctor, dermatologist, or nail technician, working directly on skin involves factors that are not always fully predictable, even with careful planning.

Possible reasons for slight delays include:

• Individual skin response during the procedure (e.g., sensitivity, bleeding, or need for extra numbing/adjustments).

• Variations in how the skin accepts pigment, requires precision work, or heals in real-time.

• Unexpected complications from not fully following pre-care instructions (e.g., recent sun exposure, certain medications, alcohol/caffeine consumption, or skin conditions that make numbing less effective or the process slower).

We always make reasonable assumptions based on your consultation, pre-care confirmation and specific need, but skin work is highly individualized, no two clients are exactly the same.

Our Commitment to You: If we anticipate running behind (even by a few minutes), we will text you a heads-up as soon as we know. We will never leave you waiting without communication. We prioritize completing each service safely, thoroughly, and to the highest standard as rushing compromises results, so we err on the side of care over strict timing.

Client Responsibilities To help minimize delays and ensure the best experience for everyone:

• Follow all pre-care instructions provided during booking/consultation (e.g., avoid blood thinners, alcohol, caffeine, sun exposure, certain skincare products, etc.).

• Arrive on time and prepared (in case delay is experienced, we won’t work into another appointment time if additional time is needed for you) 

• If you have any changes in health, medications, or skin condition since booking, notify us in advance so we can adjust planning.

By booking with us, you acknowledge that slight delays may occur due to the nature of skin-based procedures, and you agree to our communication approach. We appreciate your understanding; this policy protects both your results and our ability to provide undivided attention to every client.

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Since we are working on skin, it could take longer for some clients than others, which is not always anticipated as each individual is unique. In those scenarios, we will advise you of delays via text if/as-soon-as we are able to. 

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Payment Policy: We currently accept Zelle for deposits and cash only for the full balance due. Other forms of payment, including checks, credit/debit cards, digital wallets, or partial payments, are not accepted at this time. Deposits are paid prior to booking to secure the appointment date/time. The full balance will be paid in cash on the day of the service. The Zelle info required for the deposit will be provided after photos are approved, and appointment date/time are approved for new clients and existing clients that are doing annual treatments, and once appointment date/time are approved for existing clients coming in for a touch ups (in 6-8 weeks or 9-20 weeks).

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Right to Decline Service: The Brows Artist reserves the right to decline service if it is deemed unsafe, unsuitable, or outside our scope of work. This may include but is not limited to: not following pre-care, recent sun exposure, compromised skin, medical issues (allergies, health conditions, medications), pregnancy, intoxication, inappropriate or aggressive behaviour, or unapproved prior tattooing and other events that fall under the former description. The appointment will be cancelled and the client will be charged the total cost of the full. In scenarios where we haven’t met the client, the client will not be allowed to schedule an appointment in those conditions.

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All Services Are Non-Refundable. No exceptions.

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​ Why?  Policies like this are in place to protect our artists' time and income. As independent service providers, we don’t receive hourly wages—if we don’t work, we don’t get paid. Just like most employers wouldn’t cancel a shift last-minute without compensation, we rely on scheduled appointments to support our livelihoods and keep the studio running.

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The 72-hour rescheduling policy exists because short notice often means we’re unable to fill the spot, leaving the artist without the opportunity to rebook that time. The booking fee goes toward covering a portion of the time that was set aside specifically for you.

We also have a late arrival policy because many of our services require the full appointment window to be completed safely and properly—these are procedures that can’t be rushed.

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CONTRAINDICATIONS:

Who Is NOT a Candidate for Permanent Makeup (PMU)

For your safety, Permanent Makeup may not be suitable if any of the following conditions apply. Please review carefully before booking:

    •    You are under 18 years of age

    •    You are pregnant or breastfeeding

    •    You have a history of keloid or hypertrophic scarring on the face

    •    You have compromised or irritated skin in the treatment area, including but not limited to: psoriasis, eczema, active acne, moles, lesions, blisters, or any skin condition/disease

    •    You have broken capillaries, raised bumps, or active pimples in the treatment area

    •    You have liver disease (including hepatitis)

    •    You have transmittable blood diseases or viral infections

    •    You are currently taking antiretroviral medications (ARVs)

    •    You have MRSA

    •    You have glaucoma (for eyeliner procedures only)

    •    You have active cold sores or fever blisters (for lip blush), or ocular herpes (for eyeliner)

    •    You are taking blood-thinning or hypertension medications (please refer to the next section for further guidance)

    •    You have any illness, condition, or are undergoing treatments that compromise the immune system

    •    You have taken Accutane within the past 12 months

    •    You are currently using or have recently used steroids (e.g., cortisone) or retinoids (e.g., Retin-A)

    •    You have received Botox or Dysport within the past 2 weeks

    •    You have had a chemical peel within the past 2 weeks

Important:

If you are unsure whether you are a suitable candidate, please consult with your physician and inform your artist prior to booking. Your safety and results are our top priority.

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Clients Requiring Medical Clearance

For your safety, certain medical conditions require written approval from your physician prior to undergoing Permanent Makeup (PMU). If any of the following apply, you must obtain your doctor’s consent before booking your appointment:

    •    Diabetes

    •    Heart conditions, including pacemaker or history of major heart problems

    •    Blood disorders or bleeding disorders

    •    Circulatory disorders

    •    High blood pressure

    •    Current use of blood-thinning or hypertension medications

(You must receive medical approval before discontinuing any prescribed medication. If approved, medications may need to be stopped at least 2 weeks prior to your procedure.)

    •    Chemotherapy or radiation treatment (current or recent)

    •    Hormone or thyroid therapies

(These may affect pigment retention and increase skin sensitivity.)

    •    Autoimmune disorders (including thyroid conditions such as Graves’ disease, or any condition that affects healing or increases risk of infection)

(Condition must be well-managed and cleared by a physician.)

    •    Epilepsy or history of seizures

    •    Cancer (current or in remission)

    •    History of organ transplant

    •    Use of any prescription medications outside of vitamins, birth control, or standard allergy medications

    •    Any other medical condition not listed above that may impact healing, skin integrity, or overall safety

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Important:

It is your responsibility to disclose all medical conditions and medications prior to your appointment. Failure to do so may result in cancellation of your service. Your health and safety are our highest priority.

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TOUCH UPS

​A touch-up session is recommended for all services (including brows, lips, areola/nipple tattooing, and any other permanent makeup procedures) to achieve the most even, vibrant, and long-lasting results. While the initial session provides a complete procedure with beautiful immediate outcomes, natural healing variations, such as individual skin type, immune response, aftercare adherence (huge component), lifestyle, medications, and other factors, can lead to 60–80% pigment retention by weeks 5–6, with some areas appearing lighter, patchier, or uneven. Touch-ups are a separate, optional service (not a bundled part of the initial procedure). The initial session is priced and paid for as a standalone, complete treatment.

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Clients who choose to forgo the touch up (i.e. they don't need it, or the timing doesn't work out) will not be refunded any amount.

Changing Technique / Shape: At your complimentary touch up appointment, if you decide to change the shape significantly, or switch to another technique, there will be an additional charge and you may require a third touch up to reinforce the new addition. See website for pricing.

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Touch-Up Service Pricing Policy: A touch-up, typically scheduled 6–8 weeks after the initial appointment, allows precise reimplantation of pigment where needed for fuller, more consistent results once fully healed. Touch-ups must be completed within 6–8 weeks. After 8 weeks, there will be an additional fees that will be charged according to how many weeks it has been since the appointment (see website for pricing). ​​

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PREVIOUS PERMANENT MAKE UP OR TATTOO

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If you’ve had previous tattooing done on the area before by:

- Another Artist (no matter how long ago)

- Osé more than 1 years ago

You MUST text us +14696268411 very clear photos to get approval before booking. 

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Why? - Not all existing work can be covered without removal first. 

Some existing work, even 2 years later, will still look great and we won't recommend you touch them up yet.

Clients who proceed to book an appointment with previous work that was not cleared by us, and we can't work over it resulting in a cancelled appointment, forfeit the booking fee, if applicable.

Clients who arrive to an appointment with previous work that was not previously cleared by us will forfeit their booking fee and be charged as a "same day cancel”.

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STUDIO RULES

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Location: 750 North Saint Paul St, Dallas, TX 75201 (Downtown/Uptown)

Parking:

​Option 1 -- Park in the garage across the street from 750 N Saint Paul St​

​Option 2 -- Park on a meter: You can only pay for 2 hours at a time. Take a picture of the meter, you will need the meter # and your license plate # to top up your time on your phone, later.

Guests, Children, Mobile Devices: Due to the undivided attention required from your artists, please minimize distractions by coming alone to your appointment. If you would like to have someone above 18 accompany you, they will have to stay in the waiting area and be please be respectful in the area.

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Respect & Conduct Policy: We expect respectful and courteous behavior from all clients toward staff. Zero tolerance for abuse, harassment, threats, or inappropriate conduct. We reserve the right to refuse service or end appointments without refund if this policy is violated. Thank you for your cooperation!

Results: We provide the same service value for every client, but the healed results can vary. Retention depends on your immune system, skin type, lifestyle, medications, and complete adherence to our pre & post care instructions. Therefore, healed results are beyond our control but we guarantee we will do everything we can at your appointment to make sure that the factors we can control are done correctly (i.e. color choice, depth, technique, providing clear pre and post care instructions & aftercare supplies and advise). 

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Thank you for taking the time to read the policies above. Your cooperation is appreciated. By booking an appointment you agree to all of the terms and conditions on this page.

We look forward to meeting you. ​

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