POLICIES - STRICTLY ENFORCED.
Booking and Cancellation Policy
BOOKING AND CANCELLATION POLICIES
Non-Refundable Deposit:
A $100 non-refundable deposit is required to book and hold a new appointment as well as an annual appointment and a $50 non-refundable deposit is required to book and hold a 6-8 week or 9-12 week touch-up appointment. It’s deducted from the total payment. It is valid for 6 months, and transferable twice within that 6 months time frame with a minimum of 72 hours' notice before the scheduled appointment for each transfer.
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After a request for an appointment is received, the client will be contacted to collect the deposit. The deposit is required at maximum 48 hours after contacting the client. After that, request will be cancelled.
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72-Hour Reschedule Policy:
This strictly enforced policy means that 72-hours prior to the scheduled appointment the existing deposit becomes void and non-transferable to a new appointment date. A new deposit will be required to rebook.
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No Show Policy / Same-Day Cancellation:
Clients who do not show up for an appointment, or cancel the same day, will be automatically charged the remaining amount for a total of the service cost with the card on file. A new booking fee will be required to rebook. For complimentary services, the complimentary session becomes void and there will be a charge to re-book.
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For scenarios where there is no card on file, clients who do not show up for an appointment, or cancel the same day, will forfeit the deposit. A new deposit + the full cost of the service will be required to rebook, all of which will be non-refundable. Clients who do not show up for the rebooked appointment, or cancel the same day, will forfeit the full service cost that was prepaid. The same rebooking rule will apply to this client.
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This policy applies to all cancellations and rescheduling regardless of reason, including illness, unforeseen circumstances, weather, and road conditions.
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Touch-Up Service Pricing Policy:
Touch-ups must be completed within 6–8 weeks. After 8 weeks, there will be an additional fees that will be charged according to how many weeks it has been since the appointment (see website for pricing).
Late Policy:
Arriving more than 15 minutes late will result in the appointment being cancelled. The booking fee forfeited and a new booking fee will be required to rebook. We can be very lenient as life happens, just inform us of any foreseeable lateness and we will accomodate accordingly if we are able to.
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Since we are working on skin, it could take longer for some clients than others, which is not always anticipated as each individual is unique. In those scenarios, we will advise you of delays via text if/as-soon-as we are able to.
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Right to Decline Service:
The Brows Artist reserves the right to decline service if it is deemed unsafe, unsuitable, or outside our scope of work. This may include but is not limited to: not following pre-care, recent sun exposure, compromised skin, medical issues (allergies, health conditions, medications), pregnancy, intoxication, inappropriate or aggressive behaviour, or unapproved prior tattooing and other events that fall under the former description. The appointment will be cancelled and the client will be charged the total cost of the full. In scenarios where we haven’t met the client, the client will not be allowed to schedule an appointment in those conditions.
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All Services Are Non-Refundable. No exceptions.
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— Why? Policies like this are in place to protect our artists' time and income. As independent service providers, we don’t receive hourly wages—if we don’t work, we don’t get paid. Just like most employers wouldn’t cancel a shift last-minute without compensation, we rely on scheduled appointments to support our livelihoods and keep the studio running.
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The 72-hour rescheduling policy exists because short notice often means we’re unable to fill the spot, leaving the artist without the opportunity to rebook that time. The booking fee goes toward covering a portion of the time that was set aside specifically for you.
We also have a late arrival policy because many of our services require the full appointment window to be completed safely and properly—these are procedures that can’t be rushed.
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TOUCH UPS
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Clients who choose to forgo the touch up (i.e. they don't need it, or the timing doest work out) will not be refunded any amount.
Changing Technique / Shape: At your complimentary touch up appointment, if you decide to change the shape significantly, or switch to another technique, there will be an additional charge and you may require a third touch up to reinforce the new addition. See website for pricing.
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PREVIOUS PERMANENT MAKE UP OR TATTOO
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If you’ve had previous tattooing done on the area before by:
- Another Artist (no matter how long ago)
- Osé more than 1 years ago
You MUST text us +14696268411 very clear photos to get approval before booking.
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Why? - Not all existing work can be covered without removal first.
Some existing work, even 2 years later, will still look great and we won't recommend you touch them up yet.
Clients who proceed to book an appointment with previous work that was not cleared by us, and we can't work over it resulting in a cancelled appointment, forfeit the booking fee, if applicable.
Clients who arrive to an appointment with previous work that was not previously cleared by us will forfeit their booking fee and be charged as a "same day cancel”.
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STUDIO RULES
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Location: 750 North Saint Paul St, Dallas, TX 75201 (Downtown/Uptown)
Parking:
​Option 1 -- Park in the garage across the street from 750 N Saint Paul St​
​Option 2 -- Park on a meter: You can only pay for 2 hours at a time. Take a picture of the meter, you will need the meter # and your license plate # to top up your time on your phone, later.
Guests, Children, Mobile Devices: Due to the undivided attention required from your artists, please minimize distractions by coming alone to your appointment. If you would like to have someone above 18 accompany you, they will have to stay in the waiting area and be please be respectful in the area.
Results: We provide the same service value for every client, but the healed results can vary. Retention depends on your immune system, skin type, lifestyle, medications, and adherence to our pre and after care instructions. Therefore, healed results are beyond our control but we guarantee we will do everything we can at your appointment to make sure that the factors we can control are done correctly (i.e. color choice, depth, technique, providing clear pre and post care instructions & aftercare supplies and advise).
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Thank you for taking the time to read the poilicies above. Your cooperation is appreciated. By booking an appointment you agree to all of the terms and conditions on this page.
We look forward to meeting you. ​
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